At Teczo, customer satisfaction is our top priority. We strive to provide high-quality, authentic tech products, but if you are not completely satisfied with your purchase, our Return & Refund Policy is designed to help you.
1. Eligibility for Returns
We accept returns under the following conditions:
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You received a damaged or defective product.
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You received an incorrect item that you did not order.
To qualify for a return:
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Notify us within 24 hours of receiving the product.
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The product must be unused, undamaged, and in its original packaging.
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Provide a valid proof of purchase (order number or invoice).
2. Non-Returnable Items
Certain products cannot be returned, including:
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Items that have been used or tampered with.
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Products without original packaging.
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Clearance or sale items, unless they are damaged or incorrect.
3. Refund Process
Once your return request is approved:
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We will provide you with return shipping instructions.
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After we receive and inspect the product, your refund will be processed within 7–10 business days.
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Refunds will be issued through bank transfer or store credit, as per your choice.
4. Replacement Option
Instead of a refund, you may choose to receive a replacement product, subject to stock availability. If the replacement product is unavailable, a full refund will be issued.
5. Shipping Costs
If the return is due to an error on our part (damaged or wrong item), Teczo will cover the return shipping cost. If the return is for any other reason, the customer will bear the shipping charges.
6. How to Initiate a Return
Contact us within 24 hours of delivery via:
📧 Email: Teczostore@gmail.com
📱 WhatsApp: 0320-6251590
Include:
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Order number
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Reason for return
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Clear pictures of the product
7. Important Notes
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Refunds will not be issued if the product is returned without following our guidelines.
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Teczo reserves the right to reject returns that do not meet our policy requirements.