At Teczo, we value transparency and want to make your shopping experience as smooth as possible. Here are some of the most commonly asked questions and their answers:
1. Are your products 100% original?
Yes. All our products are 100% authentic, sourced directly from trusted distributors and suppliers. We do not deal in replicas or counterfeit products.
2. Which payment methods do you accept?
We currently offer Cash on Delivery (COD) and Bank Transfer. Secure online payment options will be added soon for your convenience.
3. Do you deliver nationwide?
Absolutely! We provide nationwide shipping across Pakistan, ensuring that you can shop from anywhere and receive your order at your doorstep.
4. How long does delivery take?
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Major Cities: 2–3 working days
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Other Areas: 3–5 working days
Delivery timelines may vary slightly during holidays or special promotions.
5. Do you charge for shipping?
Shipping charges, if any, will be shown at checkout. We often provide free shipping promotions on selected products and during sales.
6. How do I track my order?
Once your order is shipped, we will send you a tracking number via SMS or WhatsApp so you can monitor the status of your delivery in real-time.
7. Can I return a product?
Yes. We accept returns within 7 days of delivery for products that are damaged, defective, or incorrect. Products must be unused and in their original packaging.
8. How do I request a refund?
Contact us via Email (Teczostore@gmail.com) or WhatsApp (0320-6251590) with your order details and reason for return. Refunds are processed after inspection.
9. Are my personal details safe?
Yes. We follow strict data protection policies and use SSL encryption to ensure your information is secure. We never share your details with third parties.
10. How can I contact customer support?
You can reach us via:
📧 Email: Teczostore@gmail.com
📱 Phone/WhatsApp: 0320-6251590
Our team is available Monday–Saturday, 10 AM – 8 PM.
11. Do you offer discounts or promotions?
Yes! We frequently run special deals and discounts. Follow us on our social media pages to stay updated.
12. Do you provide warranty on products?
Warranty details, if applicable, are mentioned on the product page. Some products come with a brand warranty.